Reports leaders can actually use
A dashboard is only useful if the number matches the operation. Start with the decision, then trace the data.
Blog
When automation is the wrong first move
If the process is still a workaround, encoding it just makes the mess faster. Fix the path, then connect the tools.
Start with the process, then talk about systems
A new tool does not fix a messy hand-off. Map how the work actually runs, then decide what to automate.
